We're an independent guide and we work by email only: info@tenerife.org.es. We don't have a customer service phone line or an office open to the public.
What to write to us about
- Corrections: an opening time, a rule or a detail that's no longer right.
- Closures: a trail that's shut, a venue closed for works or an excursion that no longer runs.
- Price changes on an official website or a platform.
- Operators: if you run a company that appears on the site and something we say about it is inaccurate, send us the information with its source and we'll look into it.
What we can't do
We don't sell excursions or tickets, so we can't change, cancel or refund a booking. That's handled by the platform where you paid, under its own terms. You'll find how their customer service works in our reviews of GetYourGuide, Tiqets and Headout.